Employment Opportunities

Senior Accountant
Location: Carle Place, NY
Position Type: Full Time

Summary

1-800-FLOWERS.COM, INC., a leading gift company is looking to hire a professional and highly organized Senior Accountant to take hands-on responsibility for accounting, cash management, account analysis, audits and financial reporting.

As a Senior Accountant with 1-800-FLOWERS.COM, INC. you must be able to effectively prioritize multiple assignments simultaneously in a deadline driven environment. Our ideal Senior Accountant is detail-oriented, ambitious for career advancement and has great growth potential. You must be a leader who makes sound decisions with good judgment and applies strong analytical skills to understand complex concepts and procedures. You must possess exceptional verbal, written and inter-personnel skills. You must have the aptitude to be a quick learner and the ability to work independently when needed. This position reports to the Supervisor of Financial Reporting.

Responsibilities

• Perform timely completion of monthly, quarterly and annual closing activities, G/L entries and preparing financial statements.
• Maintain integrity of balance sheet accounts through review of account activity and balances for accuracy and reasonableness and prepare adequate supporting audit schedules.
• Establish and maintain effective and harmonious working relationships with other employees and areas supported.
• Assist with both internal and external reporting requirements, ensuring compliance with internal controls and financial company policy compliance/governance.
• Complete daily cash report for Management, establish an effective relationship with bank personnel to coordinate and resolve various banking issues and identify enhancements to online services.
• Able to identify process improvement opportunities for processes and reporting.
• Contribute to department and organization special projects as assigned.

Requirements

• Bachelor?s degree in Accounting required
• MBA and/or CPA a plus
• Minimum of four years professional experience required
• Public/private mix a plus
• Experience with a larger corporate environment a plus
• Extremely proficient in Excel (pivot tables and macros)
• Oracle experience a plus

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Director, Relationship Marketing and Retention
Location: Carle Place, NY
Position Type: Full Time

Responsibilities

The Director, Relationship Marketing and Retention is responsible for developing retention, and loyalty-related marketing programs for the 1800flowers.com brand, including the overall customer contact strategy. This position will work closely with the Vice President of Customer Relationship Management in the strategy and implementation of marketing plans designed to increase retention of new and existing customers and member enrollment in the following programs: Fresh Rewards Loyalty Program, and Gift Reminder Program. The candidate should have solid direct marketing, relationship marketing, retention and loyalty program management experience. Also hands-on experience in customer contact management and marketing through multiple channels: email, direct mail, phone and web channels and a solid understanding of analytics, including segmentation and modeling and applicable metrics for all tactics and channels.

• Develop and implement marketing strategies and plans to retain and activate existing customers. Focused efforts on retaining best customer segment, new customer retention (second purchase program), and related up-sell and cross-sell strategies. Manage comprehensive marketing campaigns through campaign management tool.
• Responsible for the customer contact strategy and all relevant touch points including the development of a customer contact map and a daily review of key performance metrics for each touch point. Develop hypothesis based on data and analytics and formulate tests of offers, creative, tactics and segmentation to prove or disprove hypothesis and recommend action plans to improve performance.
• Segmentation and Modeling. Work closely with analytics team on the review of current segmentation strategies. Enhance or create new segmentation strategies, as necessary and recommend models to improve metrics on email, direct mail, loyalty, and reminder program.
• Work with Email Marketing Manager and Senior Managers of Print and Loyalty to set up ongoing tests within channels/tactics and establish a Direct Marketing test library for reference on learning for team and senior management.
• Responsible for the Gift Reminder Program including the development of a strategic plan to enhance and grow the program, management of contact strategy, creative, merchandising recommendations. Work closely with program vendor and possible transition of program to new vendor.

Experience

• Bachelor's Degree: Marketing or related
• 8+ years experience

Required Skills

• Well-rounded direct marketer with emphasis on email and retention/activation marketing.
• Understands customer segmentation strategies; has proven successes in improving loyalty and retention/activation of customers
• Ability to review metrics on an on-going basis, analyzes, draw conclusions and recommend immediate action
• Experience with marketing through multiple channels: email, website, phone, direct mail
• Experienced in customer relationship management, campaign management and analytics
• Strong communication, project, time management, and analytical skills
• Strong business writing and presentation skills
• Working knowledge of Microsoft Word, Excel, PowerPoint

A successful candidate should have prior experience with direct marketing with a solid understanding of email, retention, acquisition, relationship marketing and loyalty marketing in a web-based company. Strong analytical, creative, list segmentation. Prior experience in online/web marketing a must. Team oriented, highly organized and an expert multi-tasker able to work in a fast-paced environment. Candidate should have excellent verbal and written skills, as well as strong interpersonal skills. Must be a flexible and creative thinker, and be able to work independently as well as with a team.

Ability to make day-to-day decisions and work independently.Lead projects for team and marketing.

Occasional travel.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Financial Analyst
Location: Carle Place, NY
Position Type: Full Time

Responsibilities

The Financial Analyst performs a variety of analytical and technical functions, many of which are highly visible to top management. The Financial Analyst must be able to meet the challenges required in day-to-day duties as well as be a self-starter and seek out additional initiatives over time. This position has exposure to top-level management and this position requires an individual that can communicate effectively with top management and anticipate their needs. Knowledge of Excel and excellent verbal/written communication skills are required for this position and Oracle experience would be a plus.

Responsibilities

Critical to success in this position is knowledge of the business, ability to spot inaccurate data inputs and the motivation to appropriately address issues that arise in order to resolve inaccuracies.

• Responsible for daily management reporting of key financial data, including sales, discounts, service center labor, etc.
• Responsible for weekly, monthly and ad hoc reporting for group, including, but not limited to:
  • Performing data extraction and the creation of custom reports using tools such as Oracle, Access and Excel.
  • Perform various complex spreadsheet analysis required by management.
• Assist in month-end closing for assigned functional areas. Standard and ad hoc analytical report creation as required by management.
• Provide thoughtful analysis and reporting of financial performance of the company and its subsidiaries.
• Provide financial evaluations to support management decision making in areas such as marketing programs, communication costs, retail store management.
• Provide decision support and business analysis for assigned business units.
• Assists in annual operating budget and monthly forecasting processes
  • Responsible for setting Cost Center Input sheets.
  • Uploading of all Corporate Cost Center budgets to Oracle.
  • Generate and distribute Consolidated and brand Budget Reports
• Provide business units with Oracle expertise, which will include training where necessary for Budget uploads and running of reports.
• Create presentations for management using Excel and PowerPoint.
• Ad hoc analytical projects, as required.

Requirements

• Ability to rapidly learn our complex businesses and develop sound business judgment.
• Experience creating and maintaining complex spreadsheets and/or databases.
• Ability to work effectively with multiple priorities and deadlines.
• Ability to complete projects/assignments effectively with creativity and limited supervision.
• Ability to detect and report data inconsistencies and out of balance situations.

Qualifications

• 4-year degree, preferably in Accounting or Finance
• Some accounting knowledge, combined with excellent analytical skills
• Effective written & verbal communication skills
• Demonstrated skills in Excel

To Apply:
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Creative Web Designer
Location: Carle Place, NY
Position Type: Full Time

Responsibilities

Designing compelling, imaginative marketing for 1800Flowers.com brand website, email, interactive marketing, social media, and some print marketing. Brainstorm and concept marketing ideas for all 1800Flowers.com marketing channels.

• Design website marketing placements, email, interactive advertising, social media, and print advertising
• Ensure all design is properly optimized for media and meets deadlines
• Concept and brainstorm with team including design and merchandising
• Imagination, originality and inventiveness are required to ensure all communications convey 1800Flowers.com brand attributes: playful, imaginative, thoughtful, trustworthy, and overarching brand messaging: Let Us Arrange A Smile For You.

Requirements

• Advanced proficiency in Adobe CS4 including InDesign
• Initiative, time management, and team collaboration skill
• Excellent concepting and brainstorming ability
• Thorough understanding of how to communicate effectively in a digital environment
• Excellent, detail-oriented design, layout and type design skill ? refined design eye
• Flash animation skill is not required, but very nice to have
• HTML coding
• Print production knowledge and capability
• Hi resolution photography retouching ability in Photoshop
• Must use creative ability to meet yearly brand

To Apply:
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Copywriter
Location: Carle Place, NY
Position Type: Full Time

Responsibilities

Writing compelling, imaginative marketing materials for 1800Flowers.com brand website, email, interactive marketing, social media, and some print marketing. Brainstorm and concept marketing ideas for all 1800Flowers.com marketing channels. Generate seasonal brand statement & messaging for style guides and concepts as needed.

• Work with Designers to design and create materials as needed that positively project the company?s brand image.
• Write print materials, including but not limited to direct mailings, print advertisements, FSIs, statement stuffers, logos, signage, catalogs, packaging, labels, corporate identity pieces.
• Responsible for assigned projects from inception to delivery.
• Participate in regularly scheduled meetings.
• Must continually develop skill set to keep up with changing technology and recommend upgrades/changes as needed.
• Make creative presentations.
• Perform additional duties as assigned.

Skills Required

At least 2-3 years writing specializing in products or services.

To Apply:
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Senior Manager, Enterprise Public Relations
Location: Carle Place, NY
Position Type: Full Time

Responsibilities

The Senior Manager, Enterprise Public Relations supports the Vice President, Enterprise Public Relations to ensure 1-800-FLOWERS.COM and subsidiaries brand reputation is enhanced through pro-active public relations programs and campaigns. The strategy focuses on all aspects of the organization?s reputation and image, both directly and indirectly related to the brand. The Senior Manager, Enterprise Public Relations will guide external public relations agencies and coach the internal PR team. This role supports the business by seeking opportunities with key external stakeholders, primarily media. The Senior Manager, Enterprise Public Relations must be able to collaborate and influence key internal stakeholders cross-functionally to manage and enhance consumer, business and trade communication programs. The candidate must be an excellent project manager, possess strong media relations skills, have team and budget management experience, as well as possess excellent written and verbal communication skills. In addition, the Senior Manager, Enterprise Public Relations should be able to work well in teams, be solutions-oriented and proactive. The ideal candidate will be detail oriented, poised, and diplomatic and have superior multi-tasking skills that will allow him or her to work effectively and independently with senior executives, the PR Team and his or her peers.

Responsibilities and essential job functions include but are not limited to the following:

In conjunction with Vice President, Enterprise Public Relations provide creative input and develop strategic consumer, business and trade communications plans to support 1-800-FLOWERS.COM and its subsidiaries, manage execution and measure results. (30%)

Pitch media and follow up as appropriate. Develop, nurture and maintain relationships with appropriate media outlets, vendor partner contacts and key industry influencers. Prepare senior executives for press interviews including message points and briefing documents. Draft press-related correspondence (press releases, company statements, etc.), company presentations and executive profiles. (25%)

Manage and organize the execution of tactical communications plans and enterprise integration programs with the internal PR team and public relations agencies. Manage PR campaigns within budget parameters. Supervise and mentor PR team members to include Manager, Public Relations and PR & Promotions Specialist. (20%)

Plan and manage departmental processes and practices to ensure that programs are aligned with company business goals and objectives. Serve as the internal PR liaison with all brands. (15%)

Prepare, communicate and educate internal clients, PR team and agencies on changes in communications strategies within the organization. (10%)

At least 20% travel will be required for this position.

Experience

• At least 7 to 10 years combined corporate and agency experience; some promotional and/or CPG/Retail PR required
• Relationship management with media, external agencies, and business partners
• Strong written and verbal presentation skills
• Strategic planning, execution and budget management

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both verbally and in writing
• Promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
• Ability to plan and manage schedules for multiple tasks
• Ability to work independently and meet deadlines in a fast-paced, rapidly-changing environment

To Apply:
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Senior Java Programmer
Location: Carle Place, NY
Position Type: Full Time

Summary

The Senior Java Developer will have responsibility for Application Development and maintenance of the in house J2EE based Fulfillment Platform. Reporting to the Senior Manager * Floral e-Commerce, this position requires hands on technical development and maintenance of internet application software and projects. This position requires the candidate to work closely with a team of onsite and offshore developers. The ideal candidate will have 4 to 8 years of relevant software development experience.

Key Requirements

• Solid understanding and hands on experience in Core Java, J2EE, Servlets, JSP, HTML, Javascript, AJAX, OOD, SQL development, EJB, and Oracle RDBMS.
• Strong background in WebServices, SOAP, Struts, Web 2.0 Frameworks, JQuery, Axis2, etc.
• Strong background in eCommerce solutions or web system integration, especially in large-scale environments.
• Knowledge of software development lifecycles, design patterns and best practice methodologies. Experience with Agile methodologies, RUP, XP, and SEI CMM.
• Understanding of system design and development environments, such as UML, Eclipse, Ant.
• Experience in problem resolution with IT systems and individuals.
• Oral communication (customer interaction, requirements analysis and training).
• Written communication (writing project work plan, system design, user guides).
• Experience with Web sphere Application Server is helpful.
• Knowledge of the retail industry is a plus.

Tasks

• Java J2EE Development and support for multiple website applications
• Day to Day Production Support for multiple production systems
• Interface with Delivery Management team and business customers for planning
• Troubleshooting production issues that are business impacting, including timely and appropriate communication to stakeholders in IT and the business

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Senior VoIP Network Engineer
Location: Carle Place, NY
Position Type: Full Time

Primary Responsibilities

• WEngineer and build complex local and enterprise-wide Integrated Telephony networks and solutions
• Provide software and hardware support requiring complex integrated configurations in the areas of; PBX, Multimedia, CTI, LAN/WAN, VoIP, SIP and TCP/IP
• Participate in the research, development, documentation and implementation of industry standards relevant to Converged Technologies
• Design / Support for Routing / Switching / Firewalls
• Design / ?Tier 3? Design/Support (SME) for the following VOIP related areas:
  • Acme Packet Session Border Controllers
  • Avaya Session Manager
  • Avaya G860/Audio Codes Gateway
  • Avaya Session Manager
  • F5
  • SIP Carriers / 3rd party partners

  Secondary Responsibilities

  • Design / ?Tier 3? engineering support of Avaya Communication Mgr.
  • Design / ?Tier 3? engineering support for Avaya Voice Portal
  • Design / ?Tier 3? engineering support for corporate LAN/WAN, including but not limited to, network security, remote access, switching, wireless and application networking

  Qualifications

  • Candidates with advanced degrees preferred
  • 15+ years of hands-on Routing/Switching/Firewalls experience a must
  • 3+ years of hands-on VOIP/SIP experience a must
  • 3+ years of experience with Avaya ?advanced technology?/certifications a-plus
  • Any hands-on experience with any of the follow a-plus:
    • Avaya Contact Center Applications
    • Avaya Communications Manager 5.2+
    • Acme Packet Session Border Controllers
    • Avaya Session Manager
    • Avaya G860/Audio Codes Gateways
    • F5
    • Avaya Voice Portal
    • Carrier SIP Services
    • Distributed network sniffers/analyzers
    • Traditional TDM/PSTN networks
    • Contact Center ?CTI? implementations
  • Expertise in large scale Distributed Telephony Systems (Avaya is a plus), Call Routing Analysis
  • Excellent documentation/presentation skills.
  • Very strong analytical and problem solving skills
  • Strong interpersonal communication skills with a meticulous attention to detail.
  • Ability to communicate complex technical designs/situations in clear-concise ?business? terms.
  • Must be self-motivated with the ability to handle multiple, diverse tasks with emphasis on priority, quality and timeliness.
  • Excellent project management skills
  • Ability to work independently with minimal oversight
  • Up to 25% travel possible.

  To Apply: Send your Cover Letter and Resume, including salary history, to:
  Human Resources at
  One Old Country Road
  Suite 500
  Carle Place, NY 11514
  E-Mail: careers@1800flowers.com

  Only Qualified Applicants Will Be Contacted.

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Telecommunications Financial Analyst
Location: Carle Place, NY
Position Type: Full Time

Primary Responsibilities

• Above all ensure the timely and accurate processing of all Telecom related invoices (includes managing disputes, credits, & adjustments).
• Must take ownership and be primarily responsible for managing the ?Telecommunications Voice/Data Forecast? report. This includes ensuring identifying the impact of any changes to our communications infrastructure on a proactive basis.
• Work with Finance to ensure we reconcile/balance on a monthly basis.
• Work with Finance to ensure all invoices are properly coded / accrued.
• Ensuring full compliance with financial policy
• Acting as primary billing liaison with all Telecommunication vendors.
• Manage complete inventory (includes new purchases, returns and exchanges) for all wireless devices. This includes pagers, cell phones, Blackberry devices, wireless LAN PCCards, etc.
• Good working knowledge of LEC / IXC billing systems and practices.
• Closely monitor Frame Relay network for financial efficiency. This includes working with the Provisioning Analyst to ensure all PVC?s are set correctly to minimize any bursting costs, as well as, ensuring proper credit is received for any disconnects/adjustments.
• Closely monitor our voice traffic (inbound/outbound) to ensure compliance with our negotiated tariff agreements. This includes monitor ?Least Cost Routing? tables on all company PBX?s.
• Activity download, analysis, and archive call details records.
• Work and interface with IT departmental heads to facilitate the ongoing progress and improvement of the telecommunications billing system.
• Project manage various initiatives as needed
• Ability to function independently with little or no direct supervision
• Maybe on call

Qualifications

• BA/BS in finance, accounting, business, MIS or equivalent work experience.
• 7-10 years of cost/financial analysis experience in telecom industry
• Aggressive self-starter willing to put forth extra effort to find cost saving opportunities.
• Very strong analytical and problem solving skills
• Strong interpersonal communication skills with a meticulous attention to detail.
• Expert use of MS Excel & Access
• Experience provisioning of voice & data circuits a plus

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Vice President/Director ? Ecommerce
Location: Carle Place, NY
Position Type: Full Time

Summary

The VICE PRESIDENT ECOMMERCE will have responsibility for Application Development of the multiple Ecommerce systems supporting the entire company at 1800flowers.com.

Reporting to the CIO, this position requires hands on technical management of internet application software teams and projects. Four main groups will report to this position; Floral Group Ecommerce Systems, Food Group Ecommerce Systems, Floral Group Ecommerce operations and the Food Group Ecommerce Operations. The individual will manage a team of more than 50 people with onsite developers and offshore developers including team leads and development managers. Key staff members are also located at various offices around the country. This individual will be responsible for managing major Outsourcer relationships in India. This individual will work in close collaboration with technology partners in Fresh Digital Product Management, Floral Product Development, IT Application Development (transactional systems), Project Management, QA, Security and Compliance and IT Infrastructure. The ideal candidate will have over 15 years of relevant and progressive software development and management experience. In addition to the above we are looking for a candidate that is an ecommerce and social networking visionary. Someone who is familiar with web 2.0 and 3.0 technologies and has a clear vision for where the web and social networking is going over the next 3 ? 5 years. Applicant should be able to work with the business in such a way that 1800flowers.com is continually leading edge and there is a clear roadmap by which our current state migrates to the visionary state.

Key Requirements

• Solid business relationship management skills and the ability to manage a large portfolio of internal clients and multiple application development teams
• Solid understanding of Java, J2EE, HTML, Javascript, AJAX, OOD, SQL development and Oracle technologies. Ability to work hands on if the situation demands it.
• Strong background in Ecommerce solutions or retail systems, especially in large-scale environments. IBM Websphere Commerce experience a plus.
• Experience with Order Management, Warehousing and Fulfillment Systems, preferably on Sterling Commerce
• Project/Program Management skills (resource planning, setting expectation levels, scheduling, mentoring, prioritizing).
• Knowledge of software development lifecycles and best practice methodologies, such as experience with Agile methodologies, RUP, XP, and SEI CMM.
• Understanding of system design and development environments, such as UML, Eclipse, Ant.
• Experience in problem resolution with IT systems and individuals.
• Oral communication (customer interaction, requirements analysis, BPR, training).
• Written communication (writing project work plan, system design, user guides).
• Knowledge of the retail industry is a plus.
• Familiarity with IBM WebSphere Commerce, ATG, Blue Martini, Broadvision, Fry or other internet retail platforms a plus.

Duties

• Manage IT Business relationships for multiple brands at 1800flowers.com.
• Manage the technology strategy and roadmap for the Enterprise at 1800flowers.com
• Interface with Delivery Management, Infrastructure, QA team and business customers for planning
• Performance management of approximately 50 developers
• Troubleshooting production issues that are business impacting, including timely and appropriate communication to stakeholders in IT and the business
• Evaluate, learn and implement emerging trends in internet technology and ecommerce, participate in industry and vendor seminars and foster an environment of continuous improvement.
• Create and execute a 5 year strategic vision for Ecommerce and Social Networking

Education

• Bachelor?s Degree required, preferably in Computer Science or related field. Master?s Degree and/or MBA a plus.

Skills

• The candidate must display the ability to lead business technology discussions and encourage thought on enabling business value and growth through rapid integration and delivery. Extremely skilled in Internet Applications Development and understanding of the J2EE technology toolset. The candidate should be self driven and on the leading edge of internet technology trends, and have a mindset to motivate and engage developers, both onsite and remotely. The candidate should be vendor and product agnostic and have the ability to adapt and absorb new and emerging standards in the software development environment such as Open Source, etc.

Independent Action

• Innovation and thought leadership is a critical success factor for this position especially with web and social networking technologies. Candidate must be a visionary in these areas. The candidate should not just be able to think of new and great ideas, but also be able to communicate it effectively, and follow through with execution. He or she will need to work closely with our various business partners to clearly articulate a 5 year Ecommerce and Social Networking vision, build a road map to achieve that vision and then execute that vision on an ongoing basis.

Special Requirements

• PMP, SCRUM Master Certification plus. Travel will be required at least 30% of the time within the continental United States, and occasionally to offshore vendor locations.

Other Demands

• Computer skills.
• Ability to work for extended hours during peak business times, especially during Christmas, Valentine?s and Mother?s Day Holidays.
• Ability to transcend timezones to effectively interface with Offshore development teams

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Manager, Strategic Analysis
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Manager of Strategic Analysis will play an integral role in developing actionable insights that drive the brand?s marketing strategies and informs our integrated marketing campaigns. Working closely with the Marketing Planning and Strategy team as well as cross-functional internal stakeholders, this position will analyze business performance, the competitive landscape, and our tactics to make recommendations for improvements to marketing strategies that produce strong growth and profitability for the brand.

This position requires an enthusiastic multi-tasker with strong attention to detail, excellent analytical skills, and an ability to build relationships across internal audiences, including senior members of the leadership team. We are also seeking someone who has a "/can do" attitude and is used to data-driven tactical judgments. We offer an accelerated career trajectory and a chance to learn from industry leaders and alumni from the best advertising, consulting and technology companies. We are a flat, dynamic and highly focused team and have fun while producing strong growth and revenue.

This individual should have 3+ years relevant work experience; retail/ecommerce experience preferred. They need to be a strategic and analytical thinker as well as a self starter, with the know-how, experience, and enthusiasm to hit the ground running and to make significant impact to an existing multi-million dollar business.

Responsibilities

• Design, administer, analyze, and report on customer and gift recipient research, website analysis and brand awareness research
• Understand key drivers of customer satisfaction across all aspects of the customer experience, including website and product fulfillment and make recommendations to improve performance
• Conduct competitive reviews to provide team with insights into competitor?s strategies, spending, tactics, messages and offers. Evaluate impacts to industry market share
• Spearhead data collection and analysis for post-campaign strategic reviews to understand impact of external factors and marketing efforts across channels
• Identify and implement new sources of data and improvements to the analysis and reporting conducted by the brand that will increase our understanding of the marketplace and our results
• Support development of seasonal and weekly go-to-market plans through analysis of past performance, competitive landscape, and thorough understanding of previous year tactics and events
• Master the internal data tools and be a key point of contact for marketing data needs.
• Aid in development of weekly marketing plans and presentations for brand team meetings
• Identify opportunities for improvement across all assigned areas of responsibility
• Leverage current news and research in traditional marketing channels as well as emerging non-traditional channels to enhance the effectiveness of marketing initiatives
• Attend relevant internal meetings and present findings and recommendations
• Develop sustainable relationships with key departments and leaders including marketing, merchandising, finance and analytics and decision support
• Develop strong relationships with marketing partners to understand drivers of campaign effectiveness, collect required information, recommend areas for improvement and overcome emerging challenges

Requirements

• Bachelor?s degree

Key Competencies

• Customer Satisfaction Orientation: Delivering exceptional satisfaction to internal customers through transparent collaboration and sustainably broadening and deepening such relationships.
• Results-driven: Successfully deliver assigned goals, complete tasks diligently and positively impact the collective results of the organization
• Team work: Consistently working well with a diverse group of colleagues and team members with sensitivity and supportive attitude
• Strong communication: Exceptional skills in written and verbal communication
• Commitment to excellence: Proactive and passionate

Experience

• 3+ years of relevant analytical experience within a marketing or consulting organization; experience at top e-commerce or retail organization preferred
• High analytical horsepower to drive strategic interpretation of marketing activities and develop insights that positively impact decision-making
• Strong understanding of the online marketing and merchandising environment a plus
• Strong oral and written communication skills and a demonstrated ability to work cross-functionally is a key success factor
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment.
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications and external data sources
• College degree required, advanced degree a plus. We welcome applicants with non-traditional educational and professional experiences

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Sourcing/Buyer - for Plants
Location: Carle Place, NY
Position Type: Full-Time

Requirements

• Horticultural Degree preferred.
• Must have considerable knowledge base (portfolio of contacts) of plant grower/shippers located within United States and Canada.
• Must have strong negotiation skills
• Must understand proper staging of plants for shipment to consumers
• Plant knowledge of what can and cannot be boxed for shipment via FedEx/UPS overnight or ground shipping.
• Light to heavy lifting required for ship / photography samples.

Sourcing

• Provide shipping and plant variety direction to the merchandising team.
• Obtain knowledge of shipping variances, (to advise when items should be placed on 1 day/ 2 day ship method based on ambient temperature or delivery cutoff times.)
• Communicate with vendors regarding ;
  • Plant variety availability and sustainability for shipping
  • New product submissions ( in season )
  • Grow pots to ensure hard goods are sized properly
  • Hard goods in house
  • Incentive purchases for sales
  • New introductions new to the market
  • Packaging options
  • Photography and ship samples
• Coordinate hard good shipping to obtain price quotes on a timely basis.
• Communicate price quotes to merchandising and update line list and spec sheet.
• Facilitate BGS product request with special requirements. (making sure gross margin is protected)
• Work with merchandising and VR on CSI?s goal and collaborate on resolutions for improvement.
• Review web copy, direct mail pieces and spec sheets for product detail accuracy.

Inventory Management

• Assign vendor allocations for quotes based on availability and least cost routing.
  • Insure top selling core product is multi-vendor.
• Daily / Weekly hard good and plant inventory adjustments by vendor and by component.
• Communicate with vendors on weekly basis on reported shortages or overages of hard goods and plants.
• Monitor hard good availability to be sure that trend and demand are met.
• Communicate with vendors on inventory needs for additional plants based on trend, features, and promotions.
• Manage movement of unfulfilled orders with VR to move product orders between vendors to minimize lost sales. Initiate ?VR Move? request form.
• Measure, record, correct and continuously improve inventory stock outs.
• Track receivables and transfers of hard goods in Oracle.
• Participate in recommending of shutting down of items sent to vendors for fulfillment from the web; based on order fulfillment and sell through percent.

Purchasing

• Prepare for execution of purchase orders as needed for a timely and accurate allocation.
• Reconcile cost discrepancies to insure accurate payment to vendor pool.
• Create Word® version of required hard goods for submission to Purchasing Services to place order with suppliers.
• Prepare .xml version for submission to OOCL logistics as directed by Purchasing Services.

General

• Provide daily updates to Category Director and Category Manager, participate in regular POD meetings, and provide timely communication to management so all parties are well informed on a consistent basis.
• Meet core attendance policies, remain open to new processes and initiatives and execute all other activities as set forth by the Category Director and Category Manager.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Forecasting Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

As Manager of Forecasting Analyst II you will work closely with the Senior Manager of Forecasting to improve the current forecasting and planning process. This should include new forecasting methodologies and principals to enhance current functionality. Your roll will include the development of workload forecasts and staffing requirements for your accounts and the provision of back up support to your colleague?s brands as redundancy. Assist the Senior Manager of Forecasting in identifying the best historical volumes, trends, exceptions for seasonality, holidays, business/marketing events and macro events. Provide recommendations and supply analyses on interval workload requirements as needed. Calibrate utilizations using Pipkins Workforce Management and Staffing Plans by running realistic models based on internal or external resource scheduling models. Provide intellectual leadership on the 1800Flowers family of Brands calls to ensure that recommendations of requirements meet both Service Performance and Financial Goals. Proactively identify shifts in interval call volume demand. Assess and quantify near term risk or opportunities identified through the process of analysis and forecasting. Assist in the development of trend analysis and maintain tools and techniques that enhance the quality, accuracy, and value added from the forecast. Work closely with the Sr. Manager of Forecasting, the Forecasting team and the Director of Workforce Management to improve process and documentation. Provide contingency for team members for their brands when they are out of the office. Provide rotation support to ensure 365 day a year in forecast accuracy monitoring.

Responsibilities

Duties and responsibilities of the Director of Call Center Operations include but are not limited to the following:

• Partner with the Senior Manager of Forecasting and Forecasting Analysts in driving standardization in of forecasting process and practices across the organization.
• Develop Staffing plans and Workload forecasts based on 1800Flowers family of brands Order submissions
• Lead or participate in and develop budgetary analysis forecasts for Fiscal year as well as operational forecasts (Daily, Weekly, Monthly and Yearly) on a rolling basis.
• Generate weekly plans that detail call volume and staff requirements on a half-hourly basis that correlate to all systems and tools.
• Proactively incorporate current business drivers into forecast: brand marketing campaigns, promotional events, and macro economic factors, call center performance, etc into workload forecasts as well asand providing documentation of these events for correlation elements and historical purposes.
• Participate in all 1800Flowers family of brands forecasting and planning meetings
.
• Develop forecasts and Staffing plans as a secondary for other Analysts primary accounts.
• Maintain assigned or secondary ESC rolling staff plans with accurate resource and internal headcount information for each Brand as assigned
• Provide reporting of Forecasting and Performance accuracy for each of the assigned accounts each fiscal month.
• Proactively identified models that improve cost savings while maintaining the key metrics for each brand.

Qualifications

• 4 years Experience in long range staff planning in a call center environment required
• At least three (3) years experience directly related to multi-site call center operations
• Experience in throughput modeling utilizing WFM tools to calibrate approach
• Experience with Capacity planning
• Experience with Pipkins scheduling tool and Avaya CMS reports preferred.
• Advanced Excel
• BA Degree or equivalent experience acquired through apprenticeship program
• Understanding of resource scheduling practices
• Strong organizational and analytical skills, is adept in data mining, data analysis and data presentation. Must be able to lift up data and produce meaningful output.
• Strong quantitative skills; is able to use statistical tools and possesses advanced Excel skills.
• Detail oriented with commitment to operational excellence and quality.
• Proven problem-solving skills: ability to determine and articulate the base problem and provide potential solutions.
• Ability to seek out root cause and explain business performance.
• Ability to think ahead, identify long-term issues and assess the relative importance of strategic issues to the company.
• Must be able to manage projects and adhoc analysis requests independently from start to finish with limited involvement from supervisors.
• Prepares and delivers weekly postmortem assessment and look ahead analysis to the Director of Workforce Management.
• Some travel maybe required
• Provide rotation support to ensure 365 day a year in forecast accuracy monitoring.
• Available to work weekends and Holidays periods as required based on primary & secondary brand assignment.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Director of Website Marketing
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Web Marketing team is responsible for the customer experience on the 1-800-FLOWERS.COM website. The Director, Web Marketing will play an integral role in ensuring our customers interaction with our site, our brand and our product offering is a positive one.

Working closely with the VP, Web Marketing as well as VPs, Merchandising, Creative as well as Marketing Channel leads, the Director, Web Marketing will oversee the planning process for the site including homepage and landing pages, develop and execute promotional offers, manage timing of seasonal campagins, coordination of merchandise collections and support key branding campaigns and initiatives.

Responsibilities

• Planning and executing site marketing, planning and promotions including participation in all planning meetings, mapping out real estate in support of campaigns, overseeing creative brief process and coordination with merchandising for product in support of plans
• Monitor and react to daily sales and conversion within the store
• Utilizing web analytics to monitor overall homepage conversion, collection performance, promotional tracking, click-stream analysis, and other reporting needs as identified
• Utilizing web analytics to assess value of store real estate, track performance and establish expectations of clickthrough and conversion
• Develop guidelines for maximizing most valuable store assets and work with merchandising and marketing on communicating objectives for key site placements
• Manage third party marketing and merchandising partners; maximizing those products and services to garner the most positive customer experience
• Act as a point of contact for Customer Service and help identify and address customer issues related to product data, promotional offers
• Identify opportunities for improving the customer experience and partner with Director, Website Planning and Production on scheduling out improvements
• Manage and help to professionally develop the Web Merchandising Coordinator
• Oversee and support the Web Merchandising Coordinator function:
  • Set up new products in our content management system after coordinating with merchandising/merchandising operations and ensuring that products are set up in backend systems
  • Maintenance changes to products including copy, image, messaging and pricing updates
  • Creation of shopping collections to support seasonal promotions, internet and email marketing initiatives and branding campaigns
  • Maintenance and remerchandising of shopping collections on a scheduled basis and by request
  • Creation of reports in support of homepage, features, and collections for distribution to web marketing, merchandising and marketing
  • Document homepage plans for weekly meetings; submit creative briefs for homepage banners as well as collection page banners as needed
• Analyze and report on competitive sites? storefronts, marketing efforts and customer communications
• Stay on top of industry trends through attending conferences and research

Qualifications

• Strong time management skills with the ability to prioritize and multi-task
• Clear and concise communicator that can effectively manage expectations
• Thoughtful and innovative thinker with excellent problem solving skills
• Ability to work in a fast-paced environment and manage change
• Careful attention to detail and follow through
• Be thorough in execution
• Have high energy and a strong work ethic
• Have the ability to work independently, be self-motivated and results-oriented
• Have a minimum of 7-10 years relevant work experience with at least 5 years of e-Commerce experience; Merchandising experience a plus
• Possess a good understanding of online technologies including web analytics, online shopping behavior, processes and goals, as well as customer relationship management
• Possess a Bachelor?s Degree

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Director - Loyalty
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Director of Loyalty is responsible for developing retention and loyalty-related marketing programs for the 1800flowers.com brand. This position will work closely with the Vice President of Direct Marketing in the strategy and implementation of marketing plans designed to increase retention and member enrollment in the Fresh Rewards Loyalty Program. The candidate should have solid direct marketing, retention and loyalty program management experience. Also hands on experience marketing through multiple channels: email, direct mail, phone and web channels and a solid understanding of analytics and applicable metrics for all tactics and channels.

Responsibilities

• Develop and implement marketing strategies and plans to retain and activate existing members of the Fresh Rewards program. Manage comprehensive marketing campaigns through online tool; specifically e-mail campaigns and product promotions.
• Oversee strategy and execution for new member enrollment and existing members of Fresh Rewards. Work with cross functional teams (web, direct mail, email, advertising, Merchandising, IT) to create and implement compelling messaging and offers to generate enrollment in programs and move migration through tiers of loyalty program.
• Manage the day to day activities of loyalty members with Email/Direct Marketing programs, Best Customer Program, Second Purchase Program ? recommending offers, circulation, and segmentation.
• Develop and enhance program benefits to increase engagement, including working with promotional partners to enhance benefits, developing new opportunities to earn and burn points and designing

Skills

• Well rounded direct marketer with emphasis on loyalty, email and retention/activation marketing.
• Understand customer segmentation have proven successes in improving loyalty and retention/activation of customers
• Strong analytical skills ? ability to leverage customer file to generate analysis campaign and program results.
• Experience with marketing through multiple channels: email, website, phone, direct mail
• Experienced in direct mail processes: circulation, creative, offer, and print production
• Strong communication, project, time management, and analytical skills
• Strong business writing and presentation skills
• Working knowledge of Microsoft Work, Excel, PowerPoint

A successful candidate should have prior experience with retention, email and loyalty marketing in a web-based company. Strong creative, list segmentation and analytical background. Prior experience in online/web marketing a must. Team oriented, highly organized and an expert multi-taster able to work in a fast paced environment. Candidate should have excellent verbal and written skills, as well as strong interpersonal skills. Must be a flexible and creative thinker, and be able to work independently as well as with a team.

Qualifications

• Bachelor?s Degree: Marketing or related
• 6+ years experience

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Customer Service - Temporary Work from Home Opportunity

Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon and Texas.
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and Dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
  • o Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
  • Minimum up load speed: 500 kbps
  • Minimum download speed: 1.5 mbps
• Computer Hardware:
  • 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
  • 1 GB of RAM
  • Sound card with speakers
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Computer Software:
  • Windows XP Vista Operating or Windows7 system
  • Internet Explorer 6.0 or above
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions.
• Telephone Requirement:
  • Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
  • Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines, services such as Skype, Google Voice, etc. Voice services such as Magic Jack that connect through a USB port are NOT permitted.
• Headsets Requirement:
  • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
  • If a land based telephone line is used, a compatible corded telephone with headset capability will be required . This must be a corded traditional telephone. No cordless/wireless telephone handsets allowed. Please note you will need both a USB headset to connect to the 1800Flowers Voice service and a separate headset for your land based personal telephone.
  • If a Digital Telephone or VoIP Telephone is selected as your Primary phone line, only one USB Headset will be required since it may be used for both the 1800Flowers Voice Service as well as the Personal Telephone.
  • AIM: Free download available at www.aim.com
  • A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise

How to Apply

Please provide us with your contact information so we can email you when we begin hiring for the next holiday. Please provide us your name, email address, your telephone number and the state in which your reside.

careers@1800flowers.com.

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